Privacy Policy
Last updated: 12.05.2024
This Privacy Policy describes how FicaMore (the
"Site", "we", "us", or "our") collects, uses, and
discloses your personal information when you
visit, use our services, or make a purchase from
ficamore.eu (the "Site") or otherwise
communicate with us (collectively, the
"Services").
For purposes of this Privacy Policy, "you" and
"your" means you as the user of the Services,
whether you are a customer, website visitor, or
another individual whose information we have
collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using
and accessing any of the Services, you agree to
the collection, use, and disclosure of your
information as described in this Privacy Policy. If
you do not agree to this Privacy Policy, please do
not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to
time, including to reflect changes to our
practices or for other operational, legal, or
regulatory reasons. We will post the revised
Privacy Policy on the Site, update the "Last
updated" date and take any other steps required
by applicable law.
How We Collect and Use Your Personal
Information
To provide the Services, we collect and have
collected over the past 12 months personal
information about you from a variety of sources,
as set out below. The information that we collect
and use varies depending on how you interact
with us. In addition to the specific uses set out
below, we may use information we collect about
you to communicate with you, provide the
Services, comply with any applicable legal
obligations, enforce any applicable terms of
service, and to protect or defend the Services,
our rights, and the rights of our users or others.
What Personal Information
We Collect
The types of personal information we obtain
about you depends on how you interact with our
Site and use our Services. When we use the term
"personal information", we are referring to
information that identifies, relates to, describes,
or can be associated with you. The following
sections describe the categories and specific
types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us
through our Services may include
· Basic contact details including your name,
address, phone number, email.
· Order information including your name, billing
address, shipping address, payment
confirmation, email address, phone number.
· Account information including your username,
password, security questions.
· Shopping information including the items you
view, put in your cart or add to your wishlist.
· Customer support information including the
information you choose to include in
communications with us, for example, when
sending a message through the Services.
Some features of the Services may require you to
directly provide us with certain information
about yourself. You may elect not to provide this
information, but doing so may prevent you from
using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain
information about your interaction with the
Services ("Usage Data"). To do this, we may use
cookies, pixels, and similar technologies
("Cookies"). Usage Data may include information
about how you access and use our Site and your
account, including device information, browser
information, information about your network
connection, your IP address, and other
information regarding your interaction with the
Services.
How We Use Your Personal Information
Providing Products and Services. We use your
personal information to provide you with the
Services in order to perform our contract with
you, including to process your payments, fulfill
your orders, to send notifications to you related
to your account, purchases, returns, exchanges,
or other transactions, to create, maintain and
otherwise manage your account, to arrange for
shipping, facilitate any returns and exchanges,
and to enable you to post reviews.
Marketing and Advertising. We use your
personal information for marketing and
promotional purposes, such as to send
marketing, advertising, and promotional
communications by email, text message, or
postal mail, and to show you advertisements for
products or services. This may include using your
personal information to better tailor the Services
and advertising on our Site and other websites.
Security and Fraud Prevention. We use your
personal information to detect, investigate, or
take action regarding possible fraudulent, illegal,
or malicious activity. If you choose to use the
Services and register an account, you are
responsible for keeping your account credentials
safe. We highly recommend that you do not
share your username, password, or other access
details with anyone else. If you believe your
account has been compromised, please contact
us immediately.
Communicating with you. We use your personal
information to provide you with customer
support and improve our Services. This is in our
legitimate interests in order to be responsive to
you, to provide effective services to you, and to
maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site.
For specific information about the Cookies that
we use related to powering our store with
Shopify, see Shopify's Cookie Policy. We use
Cookies to power and improve our Site and our
Services (including to remember your actions
and preferences), to run analytics and better
understand user interaction with the Services (in
our legitimate interests to administer, improve,
and optimize the Services). We may also permit
third parties and services providers to use
Cookies on our Site to better tailor the services,
products, and advertising on our Site and other
websites.
Most browsers automatically accept Cookies by
default, but you can choose to set your browser
to remove or reject Cookies through your
browser controls. Please keep in mind that
removing or blocking Cookies can negatively
impact your user experience and may cause
some of the Services, including certain features
and general functionality, to work incorrectly or
no longer be available. Additionally, blocking
Cookies may not completely prevent how we
share information with third parties such as our
advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your
personal information to third parties for
legitimate purposes subject to this Privacy
Policy. Such circumstances may include:
· With vendors or other third parties who perform
services on our behalf (e.g., IT management,
payment processing, data analytics, customer
support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including
Shopify, to provide services and advertise to you.
Our business and marketing partners will use
your information in accordance with their own
privacy notices.
· When you direct, request us or otherwise
consent to our disclosure of certain information
to third parties, such as to ship you products or
through your use of social media widgets or
login integrations, with your consent.
· With our affiliates or otherwise within our
corporate group, in our legitimate interests to
run a successful business.
· In connection with a business transaction such
as a merger or bankruptcy, to comply with any
applicable legal obligations (including to
respond to subpoenas, search warrants, and
similar requests), to enforce any applicable
terms of service, and to protect or defend the
Services, our rights, and the rights of our users or
others.
We have, in the past 12 months, disclosed the
following categories of personal information and
sensitive personal information (denoted by *)
about users for the purposes set out above in
"How we Collect and Use your Personal
Information" and "How we Disclose Personal
Information":
We do not use or disclose sensitive personal
information for the purposes of inferring
characteristics about you.
User Generated Content
The Services may enable you to post product
reviews and other user-generated content. If you
choose to submit user-generated content to any
public area of the Services, this content will be
public and accessible by anyone.
We do not control who will have access to the
information that you choose to make available
to others and cannot ensure that parties who
have access to such information will respect
your privacy or keep it secure. We are not
responsible for the privacy or security of any
information that you make publicly available, or
for the accuracy, use, or misuse of any
information that you disclose or receive from
third parties.
Third Party Websites and Links
Our Site may provide links to websites or other
online platforms operated by third parties. If you
follow links to sites not affiliated or controlled by
us, you should review their privacy and security
policies and other terms and conditions. We do
not guarantee and are not responsible for the
privacy or security of such sites, including the
accuracy, completeness, or reliability of
information found on these sites. Information you
provide on public or semi-public venues,
including information you share on third-party
social networking platforms may also be
viewable by other users of the Services and/or
users of those third-party platforms without
limitation as to its use by us or by a third party.
Our inclusion of such links does not, by itself,
imply any endorsement of the content on these
sites. Information you provide on public or semi-
public venues, including information you share
on third-party social networking platforms may
also be viewable by other users of the Services
and/or users of those third-party platforms
without limitation as to its use by us or by a third
party. Our inclusion of such links does not, by
itself, imply any endorsement of the content on
such platforms or of their owners or operators,
except as disclosed on the Services.
Children's Data
The Services are not intended to be used by
children, and we do not knowingly collect any
personal information about children. If you are
the parent or guardian of a child who has
provided us with their personal information, you
may contact us using the contact details set out
below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we
do not have actual knowledge that we "share" or
"sell" (as those terms are defined in applicable
law) personal information of individuals under 16
years of age.
Security and Retention of Your Information
Please be aware that no security measures are
perfect or impenetrable, and we cannot
guarantee "perfect security." In addition, any
information you send to us may not be secure
while in transit. We recommend that you do not
use unsecure channels to communicate
sensitive or confidential information to us.
How long we retain your personal information
depends on different factors, such as whether we
need the information to maintain your account,
to provide the Services, comply with legal
obligations, resolve disputes, or enforce other
applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have
some or all of the rights listed below in relation
to your personal information. However, these
rights are not absolute, may apply only in certain
circumstances, and, in certain cases, we may
decline your request as permitted by law.
- Right to Access / Know. You may have a right
to request access to personal information that
we hold about you, including details relating to
the ways in which we use and share your
information.
- Right to Delete. You may have a right to
request that we delete personal information we
maintain about you.
- Right to Correct. You may have a right to
request that we correct inaccurate personal
information we maintain about you.
- Right of Portability. You may have a right to
receive a copy of the personal information we
hold about you and to request that we transfer it
to a third party, in certain circumstances and
with certain exceptions.
- Restriction of Processing: You may have the
right to ask us to stop or restrict our processing
of personal information.
- Withdrawal of Consent: Where we rely on
consent to process your personal information,
you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our
decision if we decline to process your request.
You can do so by replying directly to our denial.
- Managing Communication Preferences: We
may send you promotional emails, and you may
opt out of receiving these at any time by using
the unsubscribe option displayed in our emails
to you. If you opt out, we may still send you non-
promotional emails, such as those about your
account or orders that you have made.
You may exercise any of these rights where
indicated on our Site or by contacting us using
the contact details provided below.
We will not discriminate against you for
exercising any of these rights. We may need to
collect information from you to verify your
identity, such as your email address or account
information, before providing a substantive
response to the request. In accordance with
applicable laws, You may designate an
authorized agent to make requests on your
behalf to exercise your rights. Before accepting
such a request from an agent, we will require
that the agent provide proof you have
authorized them to act on your behalf, and we
may need you to verify your identity directly with
us. We will respond to your request in a timely
manner as required under applicable law.
Complaints
If you have complaints about how we process
your personal information, please contact us
using the contact details provided below. If you
are not satisfied with our response to your
complaint, depending on where you live you may
have the right to appeal our decision by
contacting us using the contact details set out
below, or lodge your complaint with your local
data protection authority.
International Users
Please note that we may transfer, store, and
process your personal information outside the
country you live in, including the United States.
Your personal information is also processed by
staff and third-party service providers and
partners in these countries.
If we transfer your personal information out of
Europe, we will rely on recognized transfer
mechanisms like the European Commission's
Standard Contractual Clauses, or any equivalent
contracts issued by the relevant competent
authority of the UK, as relevant, unless the data
transfer is to a country that has been
determined to provide an adequate level of
protection.
Contact
Should you have any questions about our
privacy practices or this Privacy Policy, or if you
would like to exercise any of the rights available
to you, please email us at info@ficamore.com.